One year of user support is included with all FlightBox kits and systems. Support covers assembly assistance and operational troubleshooting. Telephone support is available between 9 AM and 5 PM Monday – Friday, central time. We’re a small but very busy company, so if we don’t answer, please leave a message and we will call you back. Email support is available at firstname.lastname@example.org.
Please note that while we make every effort to simplify the process of assembling and using FlightBox, it is a technical product and its use does require some understanding of technology. If computers and tablets are not your thing, you might want to get a technically inclined buddy to help out. Check out your local EAA chapter – you’re bound to find somebody of a geeky bent who would love to help you get your FlightBox up and flying.
Please also note that support for EFB applications is largely dependent on the cooperation of the EFB vendor. We will do our best to help you, but we are not experts in every EFB application on the market.
EFB App Compatibility
We will do our best to help you make it work with the EFB software of your choice. We make no warranty as to FlightBox’s interoperability with any particular EFB application. If your app vendor makes changes that break compatibility with FlightBox we cannot be held responsible.
All FlightBox factory-assembled systems (FB1X) come with a one (1) year warranty. Within one year of the date of purchase we will repair or replace any system that a) arrives “DOA” or, b) fails within the one year period.
All FlightBox kits come with a ninety (90) day warranty on parts. Within the 90 days following the date of purchase we will replace any part that a) arrives “DOA” or, b) fails within the 90 day period. This covers all components with the exception of the data card (micro SD card).
The warranty does not cover any damage caused by user error or mistreatment. In other words, if you break a part off the Raspberry Pi while assembling it, it’s not covered. Or if it falls out of your flight bag and hits the tarmac, it’s not covered. Or if it sails off the glare shield when you make a sharp turn and the power connector gets ripped out, it’s not covered. Or if you don’t use glue or LokTite and the nut that holds the fan comes loose and shorts out your Pi, it’s not covered.
If you break something and you let us know, we will (at our option) replace it at cost (plus shipping). On the other hand, if you ship something back to us without mentioning that it was damaged due to user error, we will charge you $65 / hour shop rate for any diagnostics and repair time, as well as the going retail cost for the part.
Repair service for out-of-warranty systems is a flat $50 plus parts and shipping.
While the data cards used in FlightBox kits are normally quite robust, they can be damaged or corrupted over time. The Falken Avionics warranty does not cover data cards. However, we offer three options for our customers who require a data card replacement:
- We provide a copy of the system image and instructions for re-imaging the data card on our Support site. If your card is not physically damaged, you can re-image it by following the (reasonably) simple instructions provided.
- You can send us your card and we will re-image it for you. Be sure to send it in a rigid cardboard envelope as postal equipment can destroy cards shipped in standard envelopes. The re-imaging service is free but we do charge $3 for return postage.
- You can order a replacement data card from our web store. Replacement cards come pre-imaged with the latest version of the software. They cost $10 + $3 shipping.
Shipping / Repair Services
If you choose to ship a data card back to us for re-imaging, please use the following address:
Attn: Card Update
10649 Nathanson Ave.
Cupertino, CA 95104
Please either include $3 in the (rigid, opaque) envelope or send it to us by PayPal at email@example.com. If you use PayPal, please be sure to add a note explaining that you’ve send a card in for re-imaging.
If you need to ship a system back to us for repair, please use the following address:
10649 Nathanson Ave.
Cupertino, CA 95104
Please include a brief note explaining the nature of the problem you are experiencing. Be sure to include your name and contact information. Note that we will invoice you for the repair, and and the invoice must be paid before we can return your system.