Hardware Warranty Policy
Falken Avionics Sales and Return Policy
Thank you for purchasing avionics from Falken. This Sales and Return Policy applies to your purchase of hardware manufactured by Falken and third party hardware and accessories purchased from Falken.
We will ship products using a carrier selected by us. While we will try to meet your shipment and delivery dates, we may be unable to do so in the event of low product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide it to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage, or penalty you incur from any delay in shipment or delivery. Notwithstanding the foregoing, risk of loss and title for products pass to you upon delivery to you.
If you are not fully satisfied with your purchase, you may return your products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packaging slip. iPads and other Apple product returns must be unopened. We do not accept returns of iPads or other Apple Products where any part of the original packaging has been opened, broken, or altered. We will refund your purchase price in full but you will be required to pay for return shipping. You must return all products, cords, cables, parts and documentation that were included with the original package. Refunds will be applied to the original purchase method. Only products purchased directly from Falken can be returned to Falken. Products you purchase through authorized retail partners must be returned in accordance with their respective return policies.
The products offered by Falken include items manufactured by Falken as well as Third Party Hardware purchased and resold by Falken. From time to time, we may be unable to manufacture or obtain a sufficient supply of products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.
End User Customers
We sell and ship products only to customers located in the United States for their own use. You may not purchase products for resale, and we reserve the right to refuse or cancel your order if we believe you will do so. Your use of the products is governed by Falken’s Terms of Service and related agreements.
Hardware Product Warranty
Falken Avionics warrants all FlightView hardware against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. Falken will replace such defective hardware at no cost to you. However, you must return the defective hardware to Falken at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement hardware. You will be asked to provide a payment card number to Falken when you initiate a warranty based return. In the event you fail to return your defective hardware pursuant to the process and time frame specified by Falken, Falken will charge the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the hardware. Warranty coverage terminates if you sell or transfer your hardware. No Falken reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Falken Support.
This limited warranty does not apply to hardware that has been subject to alteration, unauthorized repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any Third Party Hardware, any consumable parts, including batteries, or any software, even if resold or included with the hardware. All Third Party hardware resold or included by Falken is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support, or warranty assistance, you should contact the manufacturer directly.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY FALKEN AVIONICS OR THIRD PARTY PRODUCT. ACCORDINGLY, FALKEN AVIONICS EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST HIDDEN OR LATENT DEFECTS. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, FALKEN AVIONICS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDY OF THIS LIMITED WARRANTY. IN NO EVENT WILL FALKEN AVIONICS BE LIABLE FOR ANY LOSS OR DAMAGE OR FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES HOWEVER CAUSED ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY FALKEN OR THIRD PARTY PRODUCTS, INCLUDING LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF GOODWILL, OR LOSS OF REPUTATION.